Latest SRE & DevOps Articles

Modern ITSM Practices: Service Portal

02/15/18 Once you've built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee s…

Scale up, speed up: Join us at Dash in July!

Please provide me with the article "A look back at DASH 2025"! I need the text of the article to be able to summarize it for you. Just paste the article content here, and I'll ha…

T-SQL Tuesday #99: Missing Indexes and Index Key Order

02/13/18 Welcome to the 99th edition of T-SQL Tuesday, hosted this month by friend (and coworker) Aaron Bertrand. We were given a choice and I decided to dive into Aaron’s Index of…

The Path to Hybrid IT Success

02/13/18 There may still be a few skeptics out there, but cloud adoption is getting commonplace. Here’s an interesting article from my colleague Joe Kim, where he offers suggestion…

3 Ways ITSM Serves Today’s Employee

02/13/18 Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, e…

Monitor AWS Health status with Datadog

This article details how to use remote instrumentation to gain deeper insights into the performance and behavior of AWS Lambda functions without modifying code. By leveraging tools…

How Slack is Connecting Employees to IT Support

02/09/18 Obviously, you still need your email account, but the goal here is to cleanse the constant barrage of emails from within your organization. Meet Slack, a versatile messagi…

Out Of Office: Planning the Migration to Office 365

02/08/18 Back in the first post of this series we covered off the planning portion with regards to implementing Office 365. Knowing what you are aiming to achieve is critical to me…

Modern ITSM Practices: Knowledge Management

02/08/18 Every organization needs an ITSM knowledge management strategy to store and disperse solutions, troubleshooting resources, and articles to users and technicians alike. The…

Interview with Scalefastr

Scalefastr, a new cloud platform built on open-source technologies like Kubernetes and Prometheus, switched to Prometheus for monitoring due to its scalability, readily available e…

Monitor AWS Network Load Balancer with Datadog

This Datadog article explains how to effectively monitor your Elastic Load Balancers (ELBs) to ensure application availability and performance. It details how Datadog automatically…

Building a Solid Security Foundation to Support the NIST Framework

02/07/18 Henceforth, the agencies are expected to follow a five-step process: Identify Protect Detect Respond Recover This creates near-term challenges with potentially long-term b…