How To Buy Software 2018
02/26/18 Buying software solutions for your company is a skill just like any other business practice. To be effective at purchasing it is necessary to have a clear understanding of…
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Everything I Needed To Know About IT I Learned From Logan (Part Four)
02/26/18 (This is the fourth and final part of a series. You can find Part One here, Part Two here and Part Three here.) It behooves me to remind you that there are many spoilers b…
Traveling With Joy
02/26/18 Recently, two people I respect very much tweeted about travel, and how to remain positive and grateful while you do it. You can read those tweets (here) and (here). When I…
Modern ITSM Practices: Automation
02/22/18 A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organ…
Microsoft Workstation Logs – Configuration
02/22/18 Over the last three posts, we’ve looked at Microsoft event logging use cases and identified a set of must-have event IDs. Now we’re ready to put our security policy in pla…
Datadog is in the AWS Serverless Application Repository
This article details how to use remote instrumentation to gain deeper insights into AWS Lambda function performance *without* modifying application code. By leveraging tools like P…
3 Reasons Technology Consolidation Begins With ITSM
02/20/18 Businesses use so many tools and applications that it can be difficult to communicate and track data. The IT service desk can help by giving employees one platform that in…
Digital Experience Monitoring’s Role in Government
02/20/18 As a result, about 30% of global enterprises will implement DEM technologies or services by 2020—up from fewer than 5% today, according to market research firm Gartner®. W…
A Sysadmin’s Guide to Spaghetti Cabling: Bridging the Gap between IT Operations and Business
02/20/18 No, it’s not the latest culinary invention from a famous Italian chef: spaghetti cabling (a nice wording for cabling inferno) is a sour dish we’d rather not eat. Beyond th…
Business Continuity – DR Is Really just a Piece of a Much Bigger Cake!
02/20/18 All too often, especially if disaster recovery (DR) is driven and pushed by the IT department, organizations can fall into the common mistake of assuming that they are “go…
Communication: The Network Engineer’s Secret Weapon
02/16/18 Most network engineers enter the profession because we enjoy fixing things. We like to understand how technology works. We thrive when digging into a subject matter with f…
The Single Thing You’ll Never Be Able To Outsource
02/15/18 It’s a common story. Your team has many times more work than you have man hours to accomplish. Complexity is increasing, demands are rising, acceptable delivery times are …