The Phantom Pilot and the Myth of the Average User
The article argues that designing technology for a non-existent "average user" results in exclusionary and brittle software that fails to account for human diversity. Instead, by e…
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SolarWinds Blog
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How THWACK Missions Turn Database Community Engagement Into Product Learning
SolarWinds’ THWACK Missions are themed, interactive experiences designed to encourage database professionals to explore complex technical topics through gamified engagement. Beyond…
Building the Next Phase of Observability Around Openness, Context, and Action
SolarWinds discusses the next phase of observability, which focuses on moving beyond simple data collection toward actionable insights through open standards, unified context, and …
SAP HANA Under Pressure, Part 1: How to Diagnose Slowdowns with Wait-Based Analysis
The article argues that diagnosing SAP HANA slowdowns requires shifting from monitoring infrastructure symptoms, such as CPU or memory usage, to performing a wait-based analysis of…
Why SAP HANA Performance Is an Application Owner Problem, Not Just a DBA Problem
SAP HANA performance issues create a significant accountability gap between DBAs, who manage the database, and application owners, who are held responsible for critical business ou…
ITSM for Healthcare: Compliance, Assets, and the Help Desk You Actually Need
Healthcare ITSM must integrate strict HIPAA compliance—including detailed activity logging and PHI masking—directly into daily service workflows to ensure data security and auditab…
ITSM for Financial Services: Change Management, Audit Trails, and What Regulators Actually Want
For financial services, change management has transitioned from a best practice to a critical regulatory requirement under frameworks like SOX and PCI DSS, necessitating verifiable…
When ITSM Meets IT Operations: How Integrated Visibility Reduces MTTR
Integrating IT Service Management with observability reduces Mean Time to Resolution (MTTR) by eliminating information silos between monitoring tools and service desk workflows. By…
SAP HANA Monitoring with SolarWinds Database Performance Analyzer
SolarWinds Database Performance Analyzer now supports SAP HANA, allowing IT teams to move beyond basic infrastructure symptoms like CPU or memory pressure to perform deep, wait-bas…
The High-Performance DBA: CPU Under Pressure, Part 2: Troubleshooting SQL Server
This article outlines a disciplined approach to troubleshooting SQL Server CPU pressure, emphasizing the use of wait statistics and thread scheduling metrics to distinguish between…
The High-Performance DBA: CPU Under Pressure, Part 1: How SQL Server Uses CPU
This article explains that high SQL Server CPU usage is often a symptom of broader system issues rather than just inefficient queries or an underpowered server. It emphasizes the i…
SolarWinds Service Desk System Requirements and Compatibility Matrix
This article outlines the system requirements and compatibility matrix for SolarWinds Service Desk, a cloud-based IT service management (ITSM) solution. It emphasizes that as a Saa…