Using Technology in HR for a Seamless Hiring Process
03/27/18 It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often. The post Using Technology in HR for…
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SolarWinds Blog
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How Efficiency and Security Needs Shape Agency Clouds
03/27/18 By Paul Parker, SolarWinds Federal & National Government Chief Technologist As more agencies adopt the cloud, here’s an applicable article from my colleague Joe Kim, in wh…
Out Of Office: Monitoring
03/26/18 One of the biggest complaints you’ll likely hear after moving to Office 365 will be about its speed, or lack thereof. Now that data isn’t sitting on your LAN, there is lot…
The End of the End User in ITSM
03/22/18 As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sale…
Facilities as a Service Provider: It’s More Than Light Bulbs
03/20/18 IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company. The post Faciliti…
Fortifying your Networks Against the Coming Internet of Things (IoT) Tsunami
03/20/18 We all know that security concerns go hand in hand with IoT. Here’s an interesting article from my colleague Joe Kim, in which he suggests ways to overcome the challenges.…
Cloud Connectivity: Not as Simple as You Thought
03/16/18 Most enterprises rely on infrastructure and applications in the cloud. Whether it’s SaaS services like Office 365, IaaS in AWS, PaaS in Azure, or analytics services in Goo…
The Impact Of Coupling On System Design
03/16/18 In system design, every technical decision can be seen as a series of trade-offs. If I choose to implement Technology A it will provide a positive outcome in one way, but …
How To (and How Not To) Onboard Employees
03/15/18 The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of …
The First Step Toward Employee Service: Communication
03/13/18 IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a l…
Assessing Database Health and Performance
03/13/18 Here is an interesting article from my colleague Joe Kim, in which he explores database health and performance. Part of the problem with managing databases is that many pe…
Out of Office: Identifying & Managing Risk
03/13/18 Risk Management is an important part of IT. Being able to identify risks and remediation options can make a huge difference if or when disaster strikes. If you’ve moved pa…