Disaster Recovery Testing – Learning to Walk the Walk
03/06/18 With the influx of natural disasters, hacks, and increasingly more common ransomware, being able to recover from a disaster is quickly moving up the priority list for IT d…
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Disaster Recovery – Time To Create Our Plan!
03/06/18 Thus far, we have gone over how to classify our disasters and how to have some of those difficult conversations with our organization regarding Disaster Recovery (DR). We’…
Modern ITSM Practices: ITIL for Today
03/01/18 You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the…
Announcement: p99 Percentile Metrics
03/01/18 I’m pleased to announce that SolarWinds® Database Performance Monitor (DPM) offers 99th percentile metrics to help understand latency outliers in a query workload. These m…
A Case Against Chassis Switching
03/01/18 If you have done any work in enterprise networks, you are likely familiar with the idea of a chassis switch. They have been the de facto standard for campus and data cente…
Network Monitoring Overload and How to Survive
02/27/18 It’s always good to have a periodic reminder to consider what we’re monitoring and why. Here’s an applicable article from my colleague Joe Kim, in which he offers some tip…
Out Of Office: Health Check
02/27/18 So far in this series, we’ve covered setting expectations as well as migrating to Office 365. Now that your organization is up and running on the new platform, how do you …
How To Buy Software 2018
02/26/18 Buying software solutions for your company is a skill just like any other business practice. To be effective at purchasing it is necessary to have a clear understanding of…
Everything I Needed To Know About IT I Learned From Logan (Part Four)
02/26/18 (This is the fourth and final part of a series. You can find Part One here, Part Two here and Part Three here.) It behooves me to remind you that there are many spoilers b…
Traveling With Joy
02/26/18 Recently, two people I respect very much tweeted about travel, and how to remain positive and grateful while you do it. You can read those tweets (here) and (here). When I…
Modern ITSM Practices: Automation
02/22/18 A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organ…
Microsoft Workstation Logs – Configuration
02/22/18 Over the last three posts, we’ve looked at Microsoft event logging use cases and identified a set of must-have event IDs. Now we’re ready to put our security policy in pla…