Modern ITSM Practices: CMDB and Asset Management
04/26/18 Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data. Th…
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20 Employee Services to Automate: Finance
04/24/18 As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete wi…
20 Employee Services to Automate: Marketing
04/19/18 Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes fo…
How to Select the Right Queries to Optimize
04/18/18 Why is selecting the right queries to optimize so important? There are several reasons. Penny-Wise, Pound-Foolish Look at the forest, not just the trees, and optimize glob…
Using Data to Improve Employee Services (Part 2)
04/17/18 As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee servi…
Using Data to Improve Employee Services (Part 1)
04/12/18 There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to collect and leve…
Make Reporting a Part of Your IT Service Catalog
04/11/18 With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu o…
20 Employee Services to Automate: Facilities
04/10/18 Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflo…
20 Employee Services to Automate: Human Resources
04/05/18 Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the m…
5 Fundamental Strategies for Cybersecurity
04/03/18 Here’s an interesting article from my colleague Joe Kim, in which he offers suggestions to reduce cybersecurity vulnerabilities. Agencies should focus on the basics to pro…
GDPR and Data Security in ITSM
04/02/18 Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM v…
Cognitive Bias in IT Decision Making
03/29/18 Logic and objective thinking are hallmarks of any engineering field. IT design and troubleshooting are no exceptions. Computers and networks are systems of logic so we, as…