What Is Root Cause Analysis?
08/10/18 If you work in engineering or support, you’ve probably spent a lot of time troubleshooting things. You’ve probably spent just as much time trying to figure out why things …
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How to Eliminate Silos Using DevOps
08/09/18 For too long, development and operations teams have operated in a vacuum, independent of one another. These silos limit communication between teams, often at the expense o…
The Human Side of IT
08/09/18 The technology industry is about technology. Technology is the fastest changing industry there is, but the often-overlooked part of this industry is the humans that work w…
Are Women in Technology Receiving Bad Advice?
08/08/18 IEEE ProComm 2018 Recently, I attended the IEEE ProComm 2018 conference in Toronto. I had the opportunity to hear about research and ideas involving professional communica…
Building an IT Service Desk Automation
08/07/18 Service desk automations are designed to streamline processes and remove the tedious areas of service delivery, so your service providers and technicians can focus on exce…
The Echo Chamber: Visibility and Mapping Webinar
08/06/18 Back in March 2018, I gave an online talk about monitoring, mapping, and data visualizations, in general titled, “If an Application Fails in the Datacenter and No Users Ar…
How Well Do You Know Your IT Environment?
08/03/18 Do you know what’s in your data center? How about your wide area network (WAN)? If you had to draw a map or produce a list of all the things that are connected to your sys…
How to Plan for Major Incidents in ITSM
08/02/18 A “major incident” can be a nightmare for any business – that much seems agreed upon. In practice, however, defining what a major incident is and how to respond to one eff…
Related Attributes: NetFlow and Interface Traffic Statistics
08/02/18 For many engineers, operators, and information security professionals, traffic flow information is a key element to performing both daily and long-term strategic tasks. Th…
THWACKcamp 2018 Registration Now Open
08/01/18 When the IT Show Comes to Town In the past, I’ve compared the logistics of tech conferences, tradeshows, and user groups to moon landings, touring companies, and polar exp…
Defining Your IT Journey
08/01/18 The IT journey is really nothing more than your career plan or goals that you have for your career. It’s the story of you. I call it the IT Journey because it’s a journey …
SaaS vs PaaS vs IaaS: What’s the Difference and How to Choose
07/31/18 Understanding the basics of IaaS vs PaaS and Saas vs PaaS has become a crucial aspect of understanding for businesses that leverage cloud-based services. The post SaaS vs …