Silo-Busting and Dream-Dashing; More Fun With Automation
11/16/18 With the popularity of Agile methodologies and the ubiquity of people claiming they were embracing NetOps/DevOps, I could swear we were supposed to have adopted a new silo…
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Why I’m Not Worried About Skynet
11/15/18 I’m 98% confident if you ask three data scientists to define Artificial Intelligence (AI), you will get five different answers. The field of AI research dates to the mid-1…
The Evolution of Network Operations
11/14/18 When I first began this post, my thinking revolved around the translation problems of a declarative approach to network operation, but having only procedural interfaces to…
AI-nxiety
11/14/18 So far I’ve written about my love and hatred of what AI can do for me (or cost me) as a network owner. This post is going to cover why I’m afraid to let a machine take the…
A Strong Customer Community Is Critical When Optimizing Innovation
11/13/18 Having a strong customer community for feedback and ideation is critical when optimizing innovation. It supports product strategy while removing blinders to product defici…
If I Was a Grownup, This is the Essay I’d Write
11/12/18 Recently, my friend Phoummala Schmitt, aka “ExchangeGoddess” and Microsoft Cloud Operations Advocate, wrote about her struggles with imposter syndrome. It’s a good read th…
Templates vs. Policies
11/09/18 Are configuration templates still needed with an automation framework? Or does the automation policy make them a relic of the past? Traditional Configuration Management: T…
3 Service Catalog Items Any Organization Can Use
11/08/18 The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes bey…
You Are Here – Identity & Access Security
11/08/18 Where are you? Halfway through this 6-part series exploring a new reference model for IT infrastructure security! As you learned in earlier posts, this model breaks the se…
Expanding Observability to Help DevOps Live Up to New Expectations
11/07/18 DevOps has grown from being seen as simply a supporting function to becoming an extremely value core part of the business which drives growth. As a result of this noticeab…
Application Performance Monitoring: Benefits and Examples
11/07/18 This is part three in this series. In part one and part two, we covered some of the basics. But in this post, we will dig into the benefits of application performance moni…
Customer Spotlight: 5 Employee Service Management Leaders that Use Samanage
11/06/18 Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management …