11/27/18 Pre-planning and practicing internal communication in anticipation of the next incident is so crucial to improving your overall organizational response to incidents. The p…
11/26/18 One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project, troubleshooting …
11/21/18 Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should…
11/21/18 Hopefully, you have been following along with this series and finding some useful bits of information. We have covered traditional APM implementations in part one, part tw…
11/19/18 Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of the following shortco…
11/16/18 With the popularity of Agile methodologies and the ubiquity of people claiming they were embracing NetOps/DevOps, I could swear we were supposed to have adopted a new silo…
11/15/18 I’m 98% confident if you ask three data scientists to define Artificial Intelligence (AI), you will get five different answers. The field of AI research dates to the mid-1…
11/14/18 When I first began this post, my thinking revolved around the translation problems of a declarative approach to network operation, but having only procedural interfaces to…
11/14/18 So far I’ve written about my love and hatred of what AI can do for me (or cost me) as a network owner. This post is going to cover why I’m afraid to let a machine take the…
11/13/18 Having a strong customer community for feedback and ideation is critical when optimizing innovation. It supports product strategy while removing blinders to product defici…
11/12/18 Recently, my friend Phoummala Schmitt, aka “ExchangeGoddess” and Microsoft Cloud Operations Advocate, wrote about her struggles with imposter syndrome. It’s a good read th…
11/09/18 Are configuration templates still needed with an automation framework? Or does the automation policy make them a relic of the past? Traditional Configuration Management: T…
