Success Factors for ITSM Governance Structures
09/11/18 The question is: How do you approach ITSM and ITIL governance structure in a way that promotes buy-in on all levels of the organization? The post Success Factors for ITSM …
Latest SRE & DevOps Articles
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Security Monitoring – It’s All About the Data
09/11/18 In this series, we’ve covered some key areas that can help prepare for potential attacks. Preparation is essential. Security policies are essential. Understanding your net…
Rear-View Mirror: Looking Back at Four Years as a SolarWinds Head Geek
09/10/18 It’s similar to the thought parents think about their kids: “Where has the time gone?” followed by a rush of memories, each one distinct and unique, carrying their own par…
How TV Viewership Is Like Application Monitoring
09/07/18 Have you ever read about TV ratings? Almost every person that watches TV has heard of the ratings produced by the Nielsen Media Research group. These statistics shape how …
ITIL v3 Suggested Change Management KPIs
09/06/18 Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward yo…
Databases 101 – Factors to Consider When Choosing a Database
09/06/18 In part one of this series, we discussed the different types of databases available on the market today. In part two, we discussed how to choose the right database for you…
Data Protection: Culture, Tools, People, and Roles
09/06/18 In my previous posts about Building a Culture of Data Protection (Overview, Development, Features, Expectations), I covered the background of building a culture. In this p…
Datadog APM gains 3 superpowers: App Analytics, Service Map & Watchdog
This article details how Netflix transitioned from relying on unlabeled data and anomaly detection to a supervised learning approach for identifying faulty deployments. Initially, …
What Makes a Thought Leader?
09/05/18 What do The Guru, The Expert, The Maven, The Trailblazer, The Leading Light, The Practice Leader, The Heavyweight, The Opinion Shaper, and The Influencer all have in commo…
Key metrics for AWS monitoring
This article discusses how to gain better observability into AWS Lambda functions using remote instrumentation—essentially, collecting data *outside* the function itself. By levera…
Advantages of Capacity Management
08/31/18 The advantages of capacity management are plentiful. Simply put, IT capacity management is an ideal arrived at through the construction of a set of processes and monitorin…
The Hidden Costs of Backup Software
08/31/18 The focus of data protection has changed. Backups and data recovery used to exist primarily to protect against human error or natural disaster. The focus was on recovering…