What Makes a Smart Service Desk?
04/25/19 AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start implementing. The post …
Latest SRE & DevOps Articles
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Email Security — SolarWinds TechPod 012
04/25/19 Email security. Do a Google search and you’ll find it’s one of the biggest concerns facing businesses today. Join Ashley Bono, SolarWinds MSP Product Marketing Manager, an…
Chatbot Development: Why Chatbots Need Backstories
04/23/19 Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories. The post Chatbot Development: Why Chatbots Need…
Monitor Twistlock with Datadog
This article highlights Datadog's new capabilities allowing organizations to centrally process and govern logs *within* Datadog before forwarding them to security information and e…
The Future of AI-Enabled ITSM
04/18/19 Learn how AI-enabled ITSM can help improve customer service by automating everything from the initial conversation to the automatic dissemination of tickets. The post The …
Overcoming Security Objections — SolarWinds TechPod 011
04/18/19 It’s time for MSPs to have better security conversations with their customers—and SolarWinds VP of security Tim Brown and SolarWinds MSP senior channel sales specialist St…
Monitor MongoDB Atlas with Datadog
This article details how to effectively monitor MongoDB Atlas deployments used by government agencies using Datadog's monitoring and security platform. It highlights the importance…
The Future of ITSM: The Rise of Automation, Agile, and the Employee Experience
04/16/19 Learn about the rise of automation, agile, and user experience and how digital transformation is rapidly changing the future of ITSM as we know it. The post The Future of …
Monitor AIX with the Datadog Unix Agent
This article details how to monitor Azure ARM virtual machines using Datadog, a monitoring and analytics platform. It explains how to install the Datadog agent on your ARM VMs to c…
Correlate request logs with traces automatically
This article emphasizes the importance of linking technical errors in early-stage products directly to how they affect users, rather than just tracking error counts. By quantifying…
User experience monitoring with Datadog Synthetic browser tests
This Datadog article explains how network performance directly impacts user experience and how to measure that impact. It advocates using Datadog's Synthetic Monitoring to proactiv…
Frankenbackup — SolarWinds TechPod 010
04/11/19 Old backup technologies never really die. In fact, they tend to grow, patching on new products and types of media until a company’s backup solution becomes a cobbled toget…