What Makes a Smart Service Desk?
04/25/19 AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start implementing. The post …
04/25/19 AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start implementing. The post …
04/25/19 Email security. Do a Google search and you’ll find it’s one of the biggest concerns facing businesses today. Join Ashley Bono, SolarWinds MSP Product Marketing Manager, an…
04/23/19 Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories. The post Chatbot Development: Why Chatbots Need…
This article highlights Datadog's new capabilities allowing organizations to centrally process and govern logs *within* Datadog before forwarding them to security information and e…
04/18/19 Learn how AI-enabled ITSM can help improve customer service by automating everything from the initial conversation to the automatic dissemination of tickets. The post The …
04/18/19 It’s time for MSPs to have better security conversations with their customers—and SolarWinds VP of security Tim Brown and SolarWinds MSP senior channel sales specialist St…
This article details how to effectively monitor MongoDB Atlas deployments used by government agencies using Datadog's monitoring and security platform. It highlights the importance…
04/16/19 Learn about the rise of automation, agile, and user experience and how digital transformation is rapidly changing the future of ITSM as we know it. The post The Future of …
This article details how to monitor Azure ARM virtual machines using Datadog, a monitoring and analytics platform. It explains how to install the Datadog agent on your ARM VMs to c…
This article emphasizes the importance of linking technical errors in early-stage products directly to how they affect users, rather than just tracking error counts. By quantifying…
This Datadog article explains how network performance directly impacts user experience and how to measure that impact. It advocates using Datadog's Synthetic Monitoring to proactiv…
04/11/19 Old backup technologies never really die. In fact, they tend to grow, patching on new products and types of media until a company’s backup solution becomes a cobbled toget…