Flying the Service Desk to HR and Beyond
04/16/20 How would you describe successful IT services? Reliable, efficient, and user-friendly are adjectives that often come to mind. Many IT departments leverage an ITSM solution…
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Orion SDK 101: Intro to PowerShell and Orion API – SolarWinds Lab Episode #86
04/15/20 In this 100-level class, Kevin M. Sparenberg, Technical Content Manager for THWACK®, presents a simple introduction to the SolarWinds® Orion® Software Development Kit (SDK…
This Single Mom’s Take on Kids Distance Learning While You WFH
04/15/20 Setting the scene: I’m a nine-year veteran full-time WFH employee, I have a 10-year-old boy, I have a great relationship with my son’s other parents, and a puppy (that we …
Assemble a Team of IT Experts Focused on Cybersecurity
04/14/20 In today’s world of constant cyberthreats from terrorism, hackers, and viruses, public and private sector organizations need to assemble a strong, experienced team of secu…
Preventing Forest Fires With Smart Technology
04/13/20 Australia had a disastrous end of 2019 and start to 2020 before much-needed rain helped contain some of the worst fires in February. More than 20% of Australia’s forests b…
The SolarWinds Guide to Work From Home: The Mostly Un-Necessary Summary
04/10/20 We’re calling this the “mostly un-necessary summary” because, if the previous 11 posts haven’t given you the information you needed, odds are you won’t find it here. Becau…
The SolarWinds Guide to Work From Home: Additional (external) Resources
04/09/20 If you’ve been keeping up with this series (and we hope you have), you’ve heard our opinions, tips, and tricks for working from home. Now, we’ve pooled together external r…
3 Simple Ways to Support Remote Employees Through the Service Desk
04/09/20 Let’s paint a picture. You’re notified by business leaders on a Thursday night that the office will be closed until further notice due to a possible COVID-19 case. Employe…
The SolarWinds Guide to Work From Home: Sometimes It IS About the Tech
04/08/20 We have spent a lot of the previous entries in this series providing tips and tricks for the social, communication, and work/life blending aspects of having (and being) a …
The SolarWinds Guide to Work From Home: Being Heard When You’re Not in the Room
04/07/20 Following up on Clear Communication—where we addressed the importance of (and tips to maintain) conversations and communication which happened naturally in the office—we n…
After Cloud, Is a Software-Defined Data Center in Your Future?
04/07/20 All roads lead to the cloud. In fact, our cybersecurity survey revealed a majority of state IT leaders are planning major investments in public and hybrid clouds in additi…
“Cloud Confessions” Uncover Changing APM Realities for Tech Pros — SolarWinds TechPod 025
04/07/20 The SolarWinds® Cloud Confessions 2020 survey explores how extensively technology professionals are using APM tools, whether on-premises or for SaaS-based application mana…