Reinvigorate the Service Desk With User-Focused Strategies in 2021
02/12/21 When we look back on this rollercoaster of a year that was 2020, we’ve all faced some of the most unforgettable, challenging, and transformative experiences of our lives—a…
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SolarWinds Blog
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Initial Considerations for an ITSM Evaluation
02/10/21 The start of a new year brings the familiar sentiments of “New Year, New Me!” or in 2021’s case, “New Year, New Perspective.” Ushering in a new year provides an outlet for…
Taking an API-First Approach to Network Management
02/08/21 Application programming interfaces (APIs) allow applications to communicate, interoperate, and share information with one another. APIs have been mainstays at companies li…
Secure by Design: Our Plan for a Safer SolarWinds and Customer Community
02/05/21 Companies must change the way they operate to combat increasingly sophisticated cyberattacks across ever-expanding attack surfaces. What we learn from one attack can help …
What Is ITSM (IT Service Management)?
02/05/21 For many businesses, one of their ultimate goals is to provide excellent services to their customers. But what about the employees facilitating the customer experience? To…
The Case for Upgrading — SolarWinds TechPod 035
02/04/21 The relationship IT professionals have with upgrades can sometimes only be described as “fraught.” Reasons range from the cost in terms of time and lost opportunity to “no…
Continuing Our Journey to Becoming Secure by Design
02/03/21 Since we announced the cyberattack on the Orion Platform seven weeks ago, we’ve worked tirelessly with our customers and Partners to ensure the safety and security of thei…
Findings From Our Ongoing Investigations
02/03/21 SolarWinds was one of a growing number of targets of a highly sophisticated, broad, and coordinated nation-state cyber operation that compromised multiple software and har…
Anything But Soft: The Tech Skills You’ll Need For 2021
02/03/21 Recently, I was asked to comment on “…what skills IT practitioners should plan to learn or improve as we head into 2021.” While a few of those thoughts appeared online I w…
How Emerging Technologies Influence State Government Staffing Needs
02/01/21 Emerging technologies impact many areas of an organization, but their impact on staffing is often overlooked. It would be ideal for public sector organizations, and state …
5 Tips for Better Help Desk Reporting and Monitoring
01/27/21 Performance reporting is an essential part of everything IT does, and the help desk is no different. But help desk reporting and metrics are particular to each organizatio…
4 Steps to Efficiently Solve Problems
01/26/21 Problems—we all have to deal with minor or major problems in our personal or professional lives. Having a consistent problem-solving approach can be very helpful, and demo…