ITIL vs. DevOps: Are You Using These Frameworks Right?
12/20/22 Both DevOps and ITIL are two popular frameworks in the IT space and get a lot of attention. However, while both are frameworks, DevOps is more of a collaboration method an…
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SolarWinds Blog
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Our Inaugural Customer Advisory Board Meeting: Solving Business Challenges With Observability
12/16/22 This past October, we had the pleasure of meeting with 11 IT leaders from diverse industries—including healthcare, financial services, education, telecom, logistics, and t…
What to Know Before Becoming an Application Engineer
12/14/22 This article was updated on August 28th 2024 Application engineers, sometimes called software development engineers, play a crucial role in bridging customer needs and the…
A Very Merry TechPod — SolarWinds TechPod 071
12/13/22 TechPod gets into the holiday spirIT as hosts Sean Sebring and Chris Bowie are joined by THWACK® Community Manager Kristen Piña-Flores to discuss what’s on their IT wishli…
7 Help Desk Automation Tips You Can Start Using Today To Save Time, Effort, and Costs
12/07/22 When we look at the calls our help desk receives, we see many of the same issues repeatedly. Some of the most common calls help desk agents receive involve issues like pas…
The Impact of Information Overload on Businesses Today
12/05/22 Over half of the world’s population are active on social media, with a typical user spending two hours and 25 minutes each day, equating to roughly one full waking day of …
A Simplified Guide to OpenTelemetry
12/01/22 Digital services are increasingly built as a collection of components working in concert to deliver significant business functions. Understanding how these components of a…
Being a Technical Mentor for a Career, Not a Role
11/24/22 I’ve been in the SQL Server space for a long time—my entire career, in fact—but it doesn’t necessarily mean I’m great at what I do; it merely means I’ve seen a lot. I’ve w…
How We Use the Customer Feedback Survey to Optimize Customer Experiences
11/23/22 As director of customer success, understanding and improving the customer experience is my main priority. In my years with SolarWinds, I’ve found the best way to do this i…
ITSM and Observability: Eliminate tool sprawl, accelerate issue resolution, and ensure SLAs while delighting end users
11/22/22 Over the past twenty years I have been working in tech, I have seen a variety of products and solutions come and go. For many, it is because they overly complicate somethi…
SolarWinds Certified as a “Great Place to Work” in the U.S. and Ireland!
11/18/22 We’re thrilled to announce our certification as a Great Place to Work by Great Place to Work in the U.S. and Ireland! SolarWinds has always been a great place to work, but…
A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams
11/16/22 It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are loo…