Modern ITSM Practices: Service Portal
02/15/18 Once you've built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee s…
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T-SQL Tuesday #99: Missing Indexes and Index Key Order
02/13/18 Welcome to the 99th edition of T-SQL Tuesday, hosted this month by friend (and coworker) Aaron Bertrand. We were given a choice and I decided to dive into Aaron’s Index of…
The Path to Hybrid IT Success
02/13/18 There may still be a few skeptics out there, but cloud adoption is getting commonplace. Here’s an interesting article from my colleague Joe Kim, where he offers suggestion…
3 Ways ITSM Serves Today’s Employee
02/13/18 Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, e…
How Slack is Connecting Employees to IT Support
02/09/18 Obviously, you still need your email account, but the goal here is to cleanse the constant barrage of emails from within your organization. Meet Slack, a versatile messagi…
Out Of Office: Planning the Migration to Office 365
02/08/18 Back in the first post of this series we covered off the planning portion with regards to implementing Office 365. Knowing what you are aiming to achieve is critical to me…
Modern ITSM Practices: Knowledge Management
02/08/18 Every organization needs an ITSM knowledge management strategy to store and disperse solutions, troubleshooting resources, and articles to users and technicians alike. The…
Building a Solid Security Foundation to Support the NIST Framework
02/07/18 Henceforth, the agencies are expected to follow a five-step process: Identify Protect Detect Respond Recover This creates near-term challenges with potentially long-term b…
Windows Workstation Logs – Increasing Visibility
02/07/18 Anyone who has looked at the number of event IDs assigned to Windows events has probably felt overwhelmed. In the last blog, we looked at some best practices events that a…
Network Audits: What You Need to Know
02/07/18 If you work in an organization that is publicly traded, or you are subject to other government regulations, you will be required to perform a periodic network audit. Even …
Path Monitoring In A World Of Overlays
02/07/18 I remember the simpler days. Back when our infrastructure all lived in one place, usually just in one room, and path monitoring could be as simple as walking in to see if …
Putting on your X-Ray Goggles to Visualize the Business Services Spectrum
02/07/18 I love watching those modern movies where IT works magically. In these movies, any average Joe with access to a computer or terminal can instantly access anything with sea…