You Are Here – Visibility & Control
11/29/18 Today, in the fifth post of this six-part series, we’re going to cover the fourth and final domain of our reference model for IT infrastructure security. Not only is this …
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Quantum Computing Will Put Your Data at Risk
11/29/18 “Too many secrets.” – Martin Bishop One of the pivotal moments in the movie Sneakers is when Martin Bishop realizes that they have a device that can break any encryption m…
One Framework to Rule Them All
11/28/18 The Dream of the Data Center For me, it started with OpenStack. I was at a conference a number of years ago listening to Shannon McFarland talking about using OpenStack to…
Improving Incident Response by Uniting Technical & Non-technical Teams
11/27/18 Pre-planning and practicing internal communication in anticipation of the next incident is so crucial to improving your overall organizational response to incidents. The p…
Words Matter
11/26/18 One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project, troubleshooting …
7 Most Useful Ticket Automation Rules
11/21/18 Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should…
Application Performance Monitoring: APM In An Agile World
11/21/18 Hopefully, you have been following along with this series and finding some useful bits of information. We have covered traditional APM implementations in part one, part tw…
12 Red Flags That Your IT Help Desk Solution is Behind the Times
11/19/18 Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of the following shortco…
Silo-Busting and Dream-Dashing; More Fun With Automation
11/16/18 With the popularity of Agile methodologies and the ubiquity of people claiming they were embracing NetOps/DevOps, I could swear we were supposed to have adopted a new silo…
Why I’m Not Worried About Skynet
11/15/18 I’m 98% confident if you ask three data scientists to define Artificial Intelligence (AI), you will get five different answers. The field of AI research dates to the mid-1…
The Evolution of Network Operations
11/14/18 When I first began this post, my thinking revolved around the translation problems of a declarative approach to network operation, but having only procedural interfaces to…
AI-nxiety
11/14/18 So far I’ve written about my love and hatred of what AI can do for me (or cost me) as a network owner. This post is going to cover why I’m afraid to let a machine take the…