ITSM vs. ITAM: What’s the Difference?
05/14/19 ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dott…
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Start Your DevOps Journey by Looking at the Value You Add
05/14/19 Starting with DevOps can be hard. Often, it’s not entirely clear why you’re getting on the DevOps train. Sometimes, it’s simply because it’s the new trendy thing to do. Fo…
Does Data Have Ethics? Data Ethic Issues and Machine Learning
05/10/19 Welcome to part one in a five-part series on machine learning and artificial intelligence. I figured what better place to start than in the highly contested world of ethic…
15 ITSM ITIL Metrics for Tracking Incident and Service Management Success
05/09/19 Your service desk solution may come with a baked-in set of reports, but these aren't necessarily the most critical ITSM ITIL metrics for your service team to track. The po…
How to Survive an M&A — SolarWinds TechPod 014
05/09/19 Host Alex Navarro discusses how to survive and thrive before, during, and after an acquisition with the organizer in chief of Gestalt IT’s Tech Field Day, Stephen Foskett …
Samanage Service Platform Named Finalist in 2019 SIIA CODiE Awards
05/08/19 We are thrilled to be named a SIIA CODiE Awards finalist — for the fourth consecutive year! This year’s nomination of Samanage Service Platform for “Best IT Management Sol…
Neglect These Cybersecurity Fundamentals at Your Peril
05/08/19 More importantly, most common types of cyberattacks can be prevented with foundational controls. I’m willing to bet that most small- to medium-sized businesses (SMBs) don’…
3 Ways Agile IT Can Improve Your Service Desk Business
05/07/19 Agile ITSM and the Agile Service Desk Up to this point, Agile IT has been mostly confined to the world of software development. Well…that is changing. Simply put, Agile ha…
The Progress and Growth of DevOps
05/06/19 DevOps practices are key to helping companies achieve optimal velocity and higher code quality. As tech pros, we know DevOps is not just a change of processes brought into…
Women in Tech, Upskilling, and Cloud Strategy — SolarWinds TechPod 013
05/02/19 Phoummala Schmitt opens up to host Alex Navarro about the unconventional career path that led her to becoming a Microsoft advocate. Listen in as they discuss taking contro…
History of PASS, Part 2: Assembling the Original Board of Directors
05/01/19 Assembling the First Board of Directors for PASS Way back in the waning of the 1990s, I was the lead DBA for SQL Server at the Practice Service Center for Deloitte in the …
Get Off the Sidelines With a Proactive Security Solution
05/01/19 The pace of cybersecurity is moving faster than ever, and IT pros have to stay ahead of the game if they hope to stay ahead of hackers. Unfortunately, many organizations d…