03/05/19 Upgrading your IT service desk? Learn what elements should be included in your cloud-based software design prior to launch. The post Cloud Based Software Design Best Pract…
02/28/19 These five examples only touch the surface of what is demanded by the HR department. The post 5 Service Catalog Examples for HR appeared first on SolarWinds Blog.
02/26/19 Learn how knowledge management can help you transform your company culture and reduce barriers to sharing information across the organization. The post Using Knowledge Man…
02/20/19 The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights. The post ITIL 4 Launch and Key Takeaways F…
02/19/19 Learn how chatbots can improve your organizations' customer service experience. These chatbot best practices will help you plan for implementation and deployment. The post…
02/12/19 Discover how the education sector can leverage enterprise service management (ESM) to drive efficiency and increase access to services better than ever before. The post Th…
02/05/19 Learn why your IT strategy should shift focus and include customer experience and employee service management techniques. The post The Changing ITSM Landscape: Focusing on…
01/31/19 Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services. The post W…
01/29/19 With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial. The post Improving IT Security in …
01/24/19 Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid fram…
01/22/19 Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the I…
01/16/19 Samanage moves up six spots on G2 Crowd's top software companies in 2019. The post Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019 appeared first…