Latest SRE & DevOps Articles

Business Services and their Challenges in Complex Environments

01/24/18 Business services and infrastructure services have divergent interests and requirements: business services are not focusing on IT. They may leverage IT, but their role is …

Key metrics for RabbitMQ monitoring

This article details how to effectively monitor RabbitMQ performance using Datadog. It explains how to leverage Datadog's RabbitMQ integration to track key metrics like message rat…

Collecting metrics using RabbitMQ monitoring tools

This Datadog article explains how to effectively monitor your RabbitMQ message broker using Datadog's integration. It details collecting key metrics like message rates, queue lengt…

Monitoring RabbitMQ performance with Datadog

Please provide me with the article! I need the text of "Collecting metrics using RabbitMQ monitoring tools" to be able to summarize it for you. Just paste the article content her…

How Artificial Intelligence Can Lower Service Desk Resolution Times

01/23/18 Though these pieces of functionality are common in consumer products, they can also drastically reduce resolution times from the service desk, creating a better customer e…

It’s Inevitable. Your Database Will Fail

01/23/18 Databases fail. No one can promise 100% uptime, it’s impossible. Whether the database is large, small, on-premise or cloud-based, all have the potential to fail. This coul…

Dungeon Mastering in IT (Part the First)

01/23/18 So, here’s the first confession: I’m an über nerd. I’ve been playing Dungeons & Dragons (D&D) since I was about 16 years old. It was also about that time (possibly coincid…

Finding and Predicting Hybrid IT Issues is like Finding a Needle in the Application Stack

01/23/18 Hybrid IT can create issues for IT operations. Here’s an article from my colleague, Mav Turner, that suggests ways to keep things running smoothly. Trying to find the root…

How to automate Ansible reporting + deployment of the Datadog Agent

This article details how to automate Datadog agent installation on AWS EC2 instances using Ansible. It leverages Ansible's dynamic inventory capabilities to automatically discover …

Resilient Internet Access: Important Factors when Provisioning Service

01/19/18 On modern enterprise networks, 100% uptime has become table stakes. Most organizations can no longer rely on a single circuit for internet connectivity. We look to carrier…

Service Desk Basics: The Real Cost Per Ticket

01/18/18 The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a pr…

Microsoft Workstation Logs – An Introduction

01/18/18 We’ve all heard the saying, “What you see is what you get.” Life isn’t quite so simple for those focused on security, as what you don’t see is more likely to be what you g…