Agentic AI Essentials: How to Measure ROI

This article details how to measure the ROI of agentic AI systems beyond simply implementing them. It emphasizes the importance of both explicit (direct feedback like ratings) and especially implicit feedback (outcomes like ticket resolution) to determine if the AI is truly delivering value. Successful measurement requires defining clear success criteria, iteratively refining those criteria based on usage, and balancing AI autonomy with necessary human oversight to build trust and ultimately strengthen operations.