Service Management

How Agentic AI is Transforming Infrastructure and Operations

Agentic AI is transforming Infrastructure and Operations (I&O) by replacing brittle, rule-based automation with autonomous systems capable of proactive reasoning and self-remediati…

Transform IT with Agentic AI: the Dawn of Accelerated, Autonomous Service

IT service management (ITSM) is transitioning from a reactive, human-led model to an era of "agentic AI," where autonomous systems can independently reason, plan, and execute compl…

Ticket Taker to Team Leader: Managing an Agentic IT Workforce

Agentic AI is transforming IT Service Management by deploying autonomous agents capable of reasoning and executing complex, multi-step workflows, allowing human professionals to sh…

Ivanti Launches Agentic AI on the System of Record You Trust

Ivanti has announced the Ivanti Neurons AI Self-Service Agent, an autonomous, conversational AI designed to automate IT tasks such as knowledge searches, incident escalations, and …

Not All Agents Are Created Equal: Getting Agentic AI Right for IT

This article clarifies the differences between various types of “agents” in IT – endpoint agents (data collection), automation bots (task execution), and AI agents (intelligent orc…

See It All or Risk It All: The Truth About IT Visibility

This article highlights the significant risks and costs associated with incomplete visibility into an organization’s IT assets. Untracked devices, software, and identities create s…

How Agentic AI for ITOps Unlocks Value at Scale

Here’s a paradox for the AI era: organizations are obsessed with the promise of AI as the key to unlocking productivity and enterprise transformation, and IT teams are all-in on th…

ITAM: Your Unexpected First Line of Cyber Threat Defense

When the conversation turns to cybersecurity, people often think of firewalls, intrusion detection systems or state-of-the-art endpoint protection. Yet, beneath these sophisticated…

The Rise of Experience-Level Agreements (XLAs) in Practice: A Deep Dive into ITSM Transformation

For decades, the backbone of IT Service Management (ITSM) has been the Service-Level Agreement (SLA). While effective for tracking the nuts and bolts of IT delivery, SLAs have one …

AI-Driven IT Cost Management: Aligning Spend with Strategic Value

Optimizing IT costs is now the top priority for IT teams, according to Ivanti’s 2025 Technology at Work Report. Our survey found that cost optimization was cited as a critical stra…