Michael Becker

ITIL Incident Management: Process, Best Practices & Tools for IT Teams

This article highlights the importance of ITIL Incident Management as a structured approach to minimizing downtime and improving IT service delivery. It emphasizes that effective i…

The IT/OT Divide: Why Separate Monitoring Is Your Biggest Operational Blind Spot in 2026

This article highlights the increasing risk of maintaining separate IT and OT (Operational Technology) monitoring systems, particularly as Industry 4.0 and IoT become more prevalen…