Jacob Chacko

How to Cost an AI Agent Before You Build It

The article introduces "The ROI Gate," a framework designed to help developers accurately cost AI agents by moving beyond simple prioritization toward true financial impact analysi…

A Practitioner's Guide to Voice Agents in 2026

The article argues that voice agents represent the next frontier in AI customer service because they capture essential emotional signals, such as tone and hesitation, that text-bas…

Rip Out, Carve Out, or Build New

Current enterprise systems record business outcomes but fail to capture the underlying reasoning and precedents, leaving AI agents without the "institutional memory" required to ma…