01/15/19 With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk. The p…
This article details how to use Datadog's new CloudFormation Registry integration to define and manage monitoring configurations – like dashboards, monitors, and alerts – as infras…
01/11/19 In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even furt…
01/10/19 The conservation of quantum information is a theory that information can neither be created nor destroyed. Stephen Hawking used this theory to explain how a black hole doe…
01/08/19 Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience …
01/03/19 It’s that time of year again—the time to reflect on the past year and anticipate the year ahead. For a number of years now, organizations of all sizes have been running co…
01/02/19 Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog r…
12/20/18 Having convinced myself in previous posts that my automation projects will never be finished and that I will forever be supporting 101 different device connection paradigm…
12/20/18 For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actual…
12/19/18 According to the recent Ponemon 2018 Cost of a Data Breach report, the average time to identify a data breach was 197 days[1]. If something slips by your defenses, you nee…
12/19/18 Well, here we are. Finally, on the last post of this series. If you have not been following along, you can find the previous posts: part one, part two, part three, part fo…
12/18/18 In this post, we will examine the rise and domination of ITIL, looking into how prevalent it actually is, and why that may be so. We’ll also take a look at five of the pri…