Organizations are focused on omni-channel strategies to improve customer experience. It’s not just about the approach of the kick-off to the holiday shopping period. In the US, it’…
11/23/22 As director of customer success, understanding and improving the customer experience is my main priority. In my years with SolarWinds, I’ve found the best way to do this i…
This article differentiates between monitoring and observability, explaining they are complementary but distinct. Monitoring focuses on identifying *known* problems and alerting te…
11/22/22 Over the past twenty years I have been working in tech, I have seen a variety of products and solutions come and go. For many, it is because they overly complicate somethi…
FireHydrant has become an Okta Verified integration, enabling single sign-on and automated user provisioning for streamlined access. This latest release also includes several bug f…
Datadog has acquired Propolis, a company specializing in cloud cost optimization and FinOps automation. This acquisition will integrate Propolis' capabilities directly into the Dat…
11/18/22 We’re thrilled to announce our certification as a Great Place to Work by Great Place to Work in the U.S. and Ireland! SolarWinds has always been a great place to work, but…
This Datadog blog post introduces Datadog Sheets, a new feature allowing users to create customizable, shareable reports directly from their Datadog data. These reports can be used…
Datadog has expanded its Mobile Real User Monitoring (RUM) capabilities to include support for React Native applications. This allows developers to gain visibility into the perform…
11/16/22 It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are loo…
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