Employee Offboarding Across Two Domains: What Broke, and How We Fixed It

Meredian Group faced risks with manual employee offboarding because the process failed to account for users who held identities across two separate domains, leading to incomplete account closures and compliance errors. To solve this, they implemented an automated workflow featuring "decision blocks" that check for specific conditions—such as litigation holds and HR sync status—before executing any actions. This system ensures consistent, rule-based offboarding by automatically halting the process and alerting administrators whenever manual intervention is required.