How They Did IT: Days to Hours – Southwell & Oracle Health Transformed Issue Resolution

Southwell Health partnered with Goliath Technologies and Oracle Health to resolve frustrating performance issues (freezing, lockups, logouts) clinicians were experiencing with their Oracle EHR system. What had been a month-long struggle with limited actionable data was quickly diagnosed – within a two-hour call – thanks to Goliath’s ability to provide a complete, end-to-end view of performance data across both Southwell’s on-premises infrastructure and Oracle’s hosted environment. This collaborative, data-driven approach dramatically reduced issue resolution time from weeks to hours, improving clinician experience and ultimately, patient care.