Enrich logs with ServiceNow CMDB context before routing to any SIEM or logging tool

This article highlights how using OpenTelemetry with Observability Pipelines allows organizations to decouple their logging data from specific vendors, avoiding lock-in and potential cost increases. By standardizing data collection with OpenTelemetry and then routing/processing it with pipelines, users can control what data is sent to which backend – ultimately optimizing costs and increasing flexibility in their observability strategy. It emphasizes a shift from simply collecting all logs to strategically collecting valuable logs.